You purchase our extensions and other done products "as is".
Refunds are considered within 14 days of your purchase on a case-by-case basis. You are eligible for a refund if:
- The software will not install on your vTiger server by standard way.
- A bug is found and VorDOOM is 1) unable to fix it or 2) we determine that it should not be fixed.
In order to provide proper support we may require admin level access, FTP access and database access to your server. If you fail, or choose not to provide the access levels, you won’t be eligible for a refund.
You are not eligible for a refund if:
- You request support that does not pertain to the conditions mentioned above. You may not receive assistance with basic usage and then ask for a refund.
- You purchase a module that is not compatible with the module requirements displayed in the module sales page.
- You purchase a module that can’t be installed in vTiger On-Demand version before consulting with vTiger’s support service about it.
All customer support provides only by our Customer Portal - http://client.vordoom.net. Any purchase of our modules or services gives you access to Customer Portal for 14 days. After free support period you can extend support by any support plan you chosen - https://vordoom.net/vtiger-support
During any support period (free support period included) you can ask us any questions regarding vTiger CRM using, not only according extension you purchased.
Customer support provided from 10am till 6pm Russia, Moscow time on business days if not agreed other.
Valid from April 4th 2017